Refund policy

At Heer Fashion, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.

1. Return Eligibility

We accept returns only if the following conditions are met:

  • The product must be unused, unworn, unwashed, and in its original condition

  • All original tags, labels, and packaging must be intact

  • The return request must be raised within [2 DAYS] of delivery

  • The product should not have any stains, odors, damages, or alterations

Products that do not meet these conditions will not be eligible for return.

2. Return Timeframe

  • Customers must request a return within [2 DAYS] from the date of delivery

  • Once the return request is approved, the product must be shipped back within the timeline shared by our support team

To initiate a return, please contact us at heerfashion013@gmail.com with your order number and reason for return.

3. Refund Process & Timing

  • Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund

  • If approved, the refund will be processed within [10 days]

  • Refunds will be issued to the original payment method used at checkout

Please note: Shipping charges (if any) are non-refundable unless the return is due to a damaged or defective product.

4. Exchange Options

  • We offer exchanges for size or product issues, subject to stock availability

  • Exchange requests must be made within [2 DAYS] of delivery

  • Only one exchange is allowed per order

If the requested exchange item is unavailable, a refund or store credit may be offered at our discretion.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Please contact us within [2 DAYS] of delivery

  • Share clear photos/videos of the product and packaging for verification

  • Once verified, we will arrange a replacement or refund at no additional cost

Heer Fashion will bear the return shipping cost in such cases.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Non-Returnable” on the product page

  • Accessories (if applicable), unless damaged or defective

7. Return Shipping Costs

  • For standard returns (non-defective products), return shipping costs must be borne by the customer

  • For damaged, defective, or incorrect items, Heer Fashion will cover the return shipping cost

8. Contact Us

For any questions regarding returns or refunds, please contact us at:
📧 heerfashion013@gmail.com

Heer Fashion reserves the right to update or modify this policy at any time without prior notice.